By accessing the 2 Penguins website (www.2penguins.co.za) or engaging our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our website or services.
These Terms should be read together with our Refunds and Returns Policy, Shipping and Delivery Policy, and Privacy Policy, all of which form part of the agreement between you and 2 Penguins.
All written quotations for custom, personalised, branded, bulk or service orders are valid for 7 calendar days from the date of issue, unless a different period is stated in writing.
Website retail prices apply at the time a customer completes checkout, subject to stock availability and the correction of genuine pricing or product-description errors.
We may revise a quotation if the requested scope, quantity, specifications, artwork, delivery requirements, supplier costs or other material circumstances change before the order is confirmed.
Personalised items or services are subject to specific lead times as communicated at the time of order.
Placing an order constitutes an offer to purchase. An order is only accepted once payment has been received and 2 Penguins confirms the order or commences production, where applicable.
Product prices are displayed in South African Rand. Delivery charges, where applicable, are displayed at checkout before payment is completed.
We make reasonable efforts to ensure that product descriptions, availability and prices are accurate. If a pricing, product-description or availability error is identified after an order has been placed, we may contact you to offer a correction, an alternative product, or cancellation and a full refund of amounts paid.
All custom, personalised, branded or bulk orders may require full or partial payment before design work, procurement or production begins. This will be communicated to you at the time of order.
Customers are responsible for ensuring that all names, dates, spelling, wording, logos, artwork, photographs and instructions supplied to 2 Penguins are accurate and complete.
Where we provide a digital proof or design preview, production will begin only after written approval is received from the customer. Once approved, the customer accepts responsibility for any errors contained in that approved proof.
We are not responsible for delays caused by late, incomplete or inaccurate customer instructions, artwork or approvals.
By supplying logos, designs, images or other content to 2 Penguins, the customer confirms that they have the right to use that content and indemnifies 2 Penguins against any claims, costs or liability arising from its use.
We make reasonable efforts to display products accurately on our website. However, colours may vary depending on screen settings, lighting, printing processes and product materials.
Natural variations in wood grain, texture, engraving depth, fragrance intensity, print colour and handcrafted finishes are inherent to certain products and are not considered defects.
The content, logo, and “2 Penguins” branding — including our “Personalised With Purpose” tagline — are the property of 2 Penguins. You may not use our brand assets, website content or imagery for commercial purposes without our prior written consent.
To the fullest extent permitted by applicable South African law, 2 Penguins will not be liable for indirect, incidental, special or consequential loss arising from the use of our website, products or services.
Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be limited or excluded under the Consumer Protection Act, 2008, or any other applicable law.
Where liability may lawfully be limited, 2 Penguins’ total liability will not exceed the amount paid by the customer for the specific product or service giving rise to the claim.
All products and services are subject to our Refunds and Returns Policy and Shipping and Delivery Policy, which form part of these Terms and are available on our website at www.2penguins.co.za.
Custom or personalised orders are generally not eligible for cancellation, return or refund on the basis of a change of mind, subject always to your rights under applicable consumer-protection law.
By using our website or placing an order, you consent to receive communications from us electronically in relation to your order, account or enquiry.
Personal information is collected and processed in accordance with our Privacy Policy and applicable South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA).
These Terms are governed by the laws of the Republic of South Africa. Nothing in these Terms prevents a consumer from exercising any right available under applicable law, including the Consumer Protection Act, 2008.
Any dispute that cannot be resolved directly between the parties will be referred to a court or forum that has lawful jurisdiction. The parties agree that the courts of Johannesburg, Gauteng, will have non-exclusive jurisdiction.
We reserve the right to update or amend these Terms at any time. The most current version will always be available on our website. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.
For any questions regarding these Terms, please contact us:
2 Penguins
Email: info@2penguins.co.za
Phone / WhatsApp: 078 570 1124
Location: Wilgeheuwel, Roodepoort, South Africa
Website: www.2penguins.co.za
