At 2 Penguins (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, www.2penguins.co.za, create an account, place an order, contact us, or otherwise interact with us.
Business name: 2 Penguins
Trading name: 2 Penguins
Website: www.2penguins.co.za
Email: info@2penguins.co.za
Phone: 078 570 1124
Location: Wilgeheuwel, Roodepoort, South Africa
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
Depending on how you use our website and services, we may collect the following personal information:
We may collect personal information when you:
Some information may also be collected automatically through your browser or website functionality, such as technical and cookie-related information.
We collect and use your personal information for the following purposes:
Where applicable under South African law, we process personal information:
We offer payment options through third-party payment providers, including:
When you make payment through a third-party provider, your payment information may be collected and processed directly by that provider in accordance with it’s own privacy policy and security procedures.
We do not represent that full card or banking details are stored directly on our website unless specifically stated by the payment gateway provider. We recommend that you review the privacy policies of any payment provider you use.
Our website allows customers to create user accounts. When you register an account, we may collect and store information necessary to:
You are responsible for keeping your login credentials confidential.
As part of our services, you may upload files, images, artwork, logos, wording, or design references. We use this information only for purposes connected to your enquiry, quote, order, design preparation, custom production, fulfilment, and related support.
You confirm that you have the right to provide any materials you upload and that their use does not infringe the rights of any third party.
Where required to fulfil your order, we may share relevant personal information with courier, shipping, or delivery service providers. This may include:
We only share the information reasonably necessary to complete delivery and related logistics.
We may send you marketing or promotional communications by email, WhatsApp, or similar channels where you have consented to receive them or where we are otherwise permitted to do so by law.
These may include:
You may opt out of marketing communications at any time by:
Please note that even if you opt out of marketing, we may still contact you regarding orders, transactions, account matters, or service-related issues.
Our website may use cookies and similar technologies to ensure proper website functionality, improve user experience, remember user preferences, support account login, and assist with shopping cart and checkout features.
Cookies may include essential website cookies used by WordPress, e-commerce, or account login functionality.
If we later implement analytics, advertising, remarketing, or tracking tools, this Privacy Policy may be updated to reflect those tools and how they process information.
You can usually manage cookie settings through your browser settings.
We may share personal information with trusted third-party service providers who help us operate our business and website, including:
Our current hosting or domain-related services may be provided through Domains.co.za or related third-party infrastructure providers.
We require service providers to process personal information only where necessary and in a secure and lawful manner.
We retain personal information only for as long as reasonably necessary to:
Where information is no longer required, we will delete, destroy, or de-identify it where reasonably practicable.
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have the right to:
To exercise any of these rights, please contact us at info@2penguins.co.za
Our website and services are not intentionally directed at children without the involvement of a parent, guardian, school, or responsible adult. Where personal information relating to a child is provided, the person submitting such information confirms that they are authorised to do so.
Our business primarily serves customers within South Africa. If in future we begin serving customers outside South Africa, this Privacy Policy may be updated accordingly.
Our website may contain links to third-party websites, social platforms, or external services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, website functionality, or service providers. Any updated version will be posted on this page with the revised effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
2 Penguins
Email:info@2penguins.co.za
Phone: 078 570 1124
Location: Wilgeheuwel, Roodepoort, South Africa
