Shipping & Delivery Policy

Effective date: 22 July 2026

At 2 Penguins, we take care to package and dispatch every order securely. This policy explains how delivery works for products purchased through our website.

1. Delivery Areas

We deliver to physical street addresses within South Africa.

We are unable to deliver to P.O. Boxes. If your delivery address is in an outlying, remote or high-risk area, additional courier charges or extended delivery times may apply. We will contact you before dispatch if this affects your order.

2. Processing and Dispatch Times

• Standard, non-personalised products: Orders are generally prepared and dispatched within 1–3 business days after payment has cleared.
• Custom-made or personalised products: Production and dispatch times depend on the product and customisation required. The estimated lead time will be communicated during the order process or after approval of your design/proof, where applicable.
• Orders placed over weekends or public holidays are processed on the next business day.

A business day means Monday to Friday, excluding South African public holidays.

3. Delivery Timeframes

Once dispatched, delivery normally takes approximately:

• Major metropolitan areas: 1–3 business days
• Outlying areas: 3–7 business days

Delivery timeframes are estimates supplied by courier partners and are not guarantees. Delays may occur due to courier capacity, weather, public holidays, incomplete address information, security restrictions or circumstances outside our control.

4. Delivery Costs

Delivery charges are calculated and displayed during checkout before payment is completed.

Where a flat delivery fee, free-delivery offer or promotional delivery rate applies, the relevant terms will be clearly displayed on the website or at checkout.

Any additional courier charges required for remote or special delivery areas will be communicated to you before dispatch.

5. Order Tracking

Where tracking is available, we will provide the relevant courier tracking details after your order has been dispatched.

Please ensure that the mobile number and email address provided at checkout are correct so that you can receive delivery updates from us or our courier partner.

6. Delivery Address and Receiving an Order

It is your responsibility to provide a complete and accurate delivery address, including unit number, complex name, suburb, postal code and a valid contact number.

Please ensure that someone is available to receive the delivery at the nominated address. The courier may contact you to arrange delivery or may follow its standard process where delivery cannot be completed.

If an order is returned to us because of:

• an incorrect or incomplete address;
• unsuccessful delivery attempts; or
• failure to collect from a designated collection point,

any re-delivery costs will be for your account.

7. Delivery Inspection and Damaged Parcels

Please inspect your parcel as soon as possible after delivery.

If your order arrives visibly damaged, incomplete or incorrect:

1. Take clear photographs of the parcel, packaging and product.
2. Notify us within 48 hours of delivery.
3. Include your order number and a short description of the issue.

We will assess the matter and work with you and the courier to resolve it in line with our Refunds and Returns Policy and applicable South African consumer law.

8. Split Deliveries

Where an order contains multiple items, products may occasionally be dispatched separately due to stock availability, product lead times or different production requirements. We will notify you where this is necessary.

9. Collection

If collection is offered for an order, we will contact you once your order is ready and provide the relevant collection arrangements. Please do not arrive for collection until you have received confirmation that your order is ready.

10. Contact Us

2 Penguins

Email: info@2penguins.co.za

Phone / WhatsApp: 078 570 1124

Location: Wilgeheuwel, Roodepoort, South Africa

Website: www.2penguins.co.za