Effective date: 29 May 2026
At 2 Penguins (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, www.2penguins.co.za, create an account, place an order, contact us, or otherwise interact with us.
1. Who We Are
Business name: 2 Penguins
Trading name: 2 Penguins
Website: www.2penguins.co.za
Email: twopenguinspersonalised@gmail.com
Phone: 078 570 1124
Location: Wilgeheuwel, Roodepoort, South Africa
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. What Personal Information We Collect
Depending on how you use our website and services, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Company name
- Account login details
- Order and purchase information
- Payment-related information
- WhatsApp contact information
- Files, images, artwork, logos, design references, or other materials uploaded by you
- Communications you send to us through forms, email, WhatsApp, or other contact channels
3. How We Collect Your Information
We may collect personal information when you:
- visit our website
- create an account
- place an order through our online shop
- complete checkout
- contact us through a form, email, or WhatsApp
- upload files or images for custom work
- subscribe to marketing communications
- interact with us as a customer or prospective customer
Some information may also be collected automatically through your browser or website functionality, such as technical and cookie-related information.
4. Why We Collect and Use Your Information
We collect and use your personal information for the following purposes:
- to create and manage your customer account
- to process and fulfil your orders
- to prepare and personalise products or services requested by you
- to communicate with you about your order, enquiry, or account
- to arrange delivery or collection
- to issue invoices and maintain transaction records
- to process payments through approved payment providers
- to provide customer support
- to improve our website, products, and customer experience
- to send marketing communications where permitted by law or where you have agreed to receive them
- to comply with legal, tax, and regulatory obligations
- to protect our legitimate business interests and prevent fraud or misuse
5. Legal Basis for Processing
Where applicable under South African law, we process personal information:
- with your consent
- where necessary to conclude or perform a contract with you
- where necessary to comply with a legal obligation
- where processing is necessary for our legitimate business interests, provided your rights are not unfairly affected
6. Payments
We offer payment options through third-party payment providers, including:
- PayFast
- Yoco
- EFT
When you make payment through a third-party provider, your payment information may be collected and processed directly by that provider in accordance with its own privacy policy and security procedures.
We do not represent that full card or banking details are stored directly on our website unless specifically stated by the payment gateway provider. We recommend that you review the privacy policies of any payment provider you use.
7. Customer Accounts
Our website allows customers to create user accounts. When you register an account, we may collect and store information necessary to:
- create and maintain your login
- save your order history
- simplify future purchases
- manage customer service queries
- process returns, updates, or account-related requests
You are responsible for keeping your login credentials confidential.
8. Uploaded Files and Custom Order Content
As part of our services, you may upload files, images, artwork, logos, wording, or design references. We use this information only for purposes connected to your enquiry, quote, order, design preparation, custom production, fulfilment, and related support.
You confirm that you have the right to provide any materials you upload and that their use does not infringe the rights of any third party.
9. Delivery and Couriers
Where required to fulfil your order, we may share relevant personal information with courier, shipping, or delivery service providers. This may include:
- your name
- phone number
- delivery address
- order reference details
We only share the information reasonably necessary to complete delivery and related logistics.
10. Marketing Communications
We may send you marketing or promotional communications by email, WhatsApp, or similar channels where you have consented to receive them or where we are otherwise permitted to do so by law.
These may include:
- special offers
- new product announcements
- seasonal campaigns
- service updates
- promotional content
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in an email, where available
- contacting us directly
- asking us via WhatsApp or email to remove you from marketing communications
Please note that even if you opt out of marketing, we may still contact you regarding orders, transactions, account matters, or service-related issues.
11. Cookies and Website Functionality
Our website may use cookies and similar technologies to ensure proper website functionality, improve user experience, remember user preferences, support account login, and assist with shopping cart and checkout features.
Cookies may include essential website cookies used by WordPress, e-commerce, or account login functionality.
If we later implement analytics, advertising, remarketing, or tracking tools, this Privacy Policy may be updated to reflect those tools and how they process information.
You can usually manage cookie settings through your browser settings.
12. Third-Party Service Providers
We may share personal information with trusted third-party service providers who help us operate our business and website, including:
- website hosting providers
- domain and infrastructure providers
- payment processors
- courier and logistics providers
- website maintenance or plugin providers
- email or communication tools
- order fulfilment support providers
Our current hosting or domain-related services may be provided through Domains.co.za or related third-party infrastructure providers.
We require service providers to process personal information only where necessary and in a secure and lawful manner.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- fulfil the purpose for which it was collected
- maintain customer and order records
- comply with legal, tax, accounting, and regulatory obligations
- resolve disputes
- enforce our rights and agreements
Where information is no longer required, we will delete, destroy, or de-identify it where reasonably practicable.
14. How We Protect Your Information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
15. Your Rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of information where lawful and appropriate
- object to certain types of processing
- withdraw consent where processing is based on consent
- request that we stop sending you direct marketing communications
- lodge a complaint with the relevant authority if you believe your rights have been infringed
To exercise any of these rights, please contact us at twopenguinspersonalised@gmail.com.
16. Children’s Privacy
Our website and services are not intentionally directed at children without the involvement of a parent, guardian, school, or responsible adult. Where personal information relating to a child is provided, the person submitting such information confirms that they are authorised to do so.
17. South Africa Only
Our business primarily serves customers within South Africa. If in future we begin serving customers outside South Africa, this Privacy Policy may be updated accordingly.
18. Third-Party Links
Our website may contain links to third-party websites, social platforms, or external services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, website functionality, or service providers. Any updated version will be posted on this page with the revised effective date.
20. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
2 Penguins
Email: twopenguinspersonalised@gmail.com
Phone: 078 570 1124
Location: Wilgeheuwel, Roodepoort, South Africa
